Foodservice Equipment & Supplies

MAY 2017

Foodservice Equipment & Supplies magazines is an industry resource connecting foodservice operators, equipment and supplies manufacturers and dealers, and facility design consultants.

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20 • FOODSERVICE EQUIPMENT & SUPPLIES • MAY 2017 consultant's viewpoint Back to the Future T he introduction of technology into the front of the house re- mains one of the hottest trends in today's restaurant industry. Lots of industry professionals have their own ideas as to how the use of technol- ogy will shape hospitality in the years to come. Before we can start shaping our own vision of the future, though, we must look to the past. In 1978 I was working with a rock and roll band by the name of Angel that used a hologram as part of the stage show. The use of that technology was truly lead- ing edge at that time. Several years ago, a tribute to Michael Jackson used this same technology to bring the King of Pop back to life during performances. Twenty years later, I was part of the corporate team developing the Hard Rock Hotel in Orlando. Several of us were tasked with coming up with ideas to help create the ambiance that's now a standard part of the Hard Rock experience for specific areas of the property. In my case this included all of the kitchens, bars, the arrival/check in area and the lobby space. My thought was to include an interactive space that spanned both the check-in area and the lobby. While checking in or hang- ing out in the lobby, guests could see a hologram of top-notch musical acts such as the Beatles. While it would have definitely delivered a wow factor, the feature was omitted due to budgetary reasons. In 2003, I was fortunate enough to work as a consultant to Darden Restaurants while the multi-concept operator was developing its Seasons 52 concept. This concept set out to prove that a restaurant could serve a menu of better-for-you meals that were still decadent. As part of the progressive By Tom Galvin Principal Galvin Design Group Orlando, Fla. tom@galvindesigngroup.com

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