Foodservice Equipment & Supplies

APR 2016

Foodservice Equipment & Supplies magazines is an industry resource connecting foodservice operators, equipment and supplies manufacturers and dealers, and facility design consultants.

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20 • FOODSERVICE EQUIPMENT & SUPPLIES • APRIL 2016 a pro you should know Caroline Kauffman-Kirschnick General Manager, Electric Motor Repair Company (EMR), Baltimore C aroline Kauffman-Kirschnick has worked every facet of her family's nearly 90-year-old foodservice equipment parts, repair and in- stallation company since her preteen years. Now she stands to become the company's frst female president, and the youngest at 36 years of age, offering a fresh perspec- tive to this segment of the industry and determined to take EMR to new levels of service innovation, employee engagement and customer service. FE&S : What is the history of EMR? CK : We trace our history back to 1927 when my grandfather, Harry Kauffman, purchased the company from a partner- ship of four gentlemen. At the time, the company was focused on repairing portable household appliances, electric motors and some commercial wiring. My father, Roger Kauffman, took over as president and CEO in the early 1980s and helped grow the commercial kitchen equipment repair division exponentially, as the household ap- pliance repair division was fading. EMR still has a proftable industrial division, which has always been a signifcant revenue and proft center, servicing electric motors in the elevator, printing, and shipping indus- tries to name a few. But now the majority of our business is in commercial foodservice equipment repair, parts and installation. FE&S : When did you join EMR? CK : I worked at EMR during the summers throughout junior high and high school. After graduating college, I spent a few years with a small business that serviced industrial tech equipment before joining EMR full-time in October 2003. I started out in accounts receivable where I worked for a little less than a year until the human resources department had an opening that intrigued me. I was given the opportunity to work in HR for fve years and saw frst- hand the importance of the human aspect of our business and the internal workings of the company. I moved on after those fve years and got my feet wet in operations, learning every position in the company, from dispatching to parts to billing and more. I also worked in sales for a couple of months. I eventually transferred to our Delaware branch where I accepted a promotion and served as assistant branch manager for approximately one year before a promotion to operations manager of that branch. After three years in Delaware, I returned to Baltimore as the operations manager of our headquarters, where I functioned for three more years before the promotion I received in June 2015 to general manager, overseeing all branches and service areas. I have been involved in every aspect of the company for the last 13 years. The opportunity to touch so many parts of the company provided me a valuable skillset to use in my new role as general manager. I am looking forward to my future with the company I've grown to call my home. FE&S : How would you describe EMR's culture and business philosophy? CK : Our philosophy is laser focused on caring about our customers and their busi- nesses and what we can do to support their success. When their equipment is down, their businesses are not operating to their full potential and revenue is hindered; it's up to us to keep that equipment running so they can thrive. Our customer base runs the gamut, from institutions like prisons, hospitals, and school systems to chain restaurants and local eateries. By Amelia Levin, Contributing Editor

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