Foodservice Equipment & Supplies

FEB 2019

Foodservice Equipment & Supplies magazines is an industry resource connecting foodservice operators, equipment and supplies manufacturers and dealers, and facility design consultants.

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58 • FOODSERVICE EQUIPMENT & SUPPLIES • FEBRUARY 2019 making about seven items so it allows us to really focus on those. We use certified Angus beef marinated in lime and pineapple overnight. We hand-roll our tortillas and make scratch sides. It's really full-service food in a quick environ- ment," Mora says. GUIDING CUSTOMERS Training customers on the concept did take some work, says Mora. After all, in 2008, delivery was mostly the realm of pizza and Chinese food. The idea of delivery fajitas didn't click with some people at first. To help communicate the concept and its high-quality offerings, he placed the grill and worktables in full view of customers at the front counter, helping communicate what Fajita Pete's is all about. On the positive side, Mora found that with just a coun- ter, some guests grasped the idea of catered fajitas quickly. "There's a switch that goes off in people's heads when they walk in and it's just a counter and a few tables," he says. "You're now a catering company. It actually opens up the market even more." As a catering company, Fajita Pete's attacked an underserved niche when it first opened. In 2008, says Mora, many restaurants wouldn't deliver if an order was for fewer than 40 people. Mora, then, went after catering orders for between 10 and 39 people, knowing that could lead to bigger, better opportunities down the road. "When you take the 10-person catering order, you get the 100-person order at the end of the year," he says. That first Fajita Pete's location was also able to gain traction quickly as a to-go place for consumers in the wake of Hurricane Rita in 2008. Mora and his team cooked up much of their food and knocked on doors in the surrounding neighborhood, telling people to come by for free fajitas. That built up goodwill in the community, which soon translated into business. In fact, consumer business now makes up about 70 percent of Fajita Pete's business, and many regular customers still talk about that free first meal, Mora says. Looking ahead, Mora expects only good things for Fajita Pete's. Last year, he sold half of his franchising business to a private equity firm. He's using the money from that sale to get "back to basics." Much of this revolves around training. The lone com- pany-owned restaurant (out of 11 total locations) will serve as the chain's training store, where franchisees and their key employees will be brought up to speed. In addition, Fajita Pete's is hiring area coaches to support its franchisees and ensure that they uphold brand standards. Other efforts are electronic. The chain is developing on- line training videos to teach employees exactly how to make tortillas, beans, marinades and other items. It's also rolling out online checklists for opening and closing restaurants. "I get an email of what store has done them and what store hasn't. That way, we make sure everybody is on pace to have a successful shift," says Mora. This dedication to its processes and brand standards is matched by a similarly methodical growth plan. In 2019, the company expects to open 6 to 10 restaurants, all in the Hous- ton area. Once it fills in that market, Mora hopes to grow in leaps in bounds in new cities. "We're going to hold on to what we do, what makes us different, and we'll go from 20 stores [in Houston] to somebody buying 15 in Denver or something like that," says Mora. "If you set it up that way, even if you don't get those big deals right away, you're going to have successful stores, and your advertisers are going to be the happy franchisees." Fajita Pete's Off-premise dining has always been a key piece of growth for Fajita Pete's.

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