Foodservice Equipment & Supplies

ALIWORLD 2019

Foodservice Equipment & Supplies magazines is an industry resource connecting foodservice operators, equipment and supplies manufacturers and dealers, and facility design consultants.

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61 Walk-On's also has a community-based support operation that gives back to each of its local communities. During the NCAA March Madness tournament, guests are offered the option to round up their checks by an additional amount, usually somewhere between $1 and $10. The funds collected are then used to refur- bish run-down basketball courts in public parks. The first court refurbished was in Walk-On's home city of Baton Rouge, and further collec- tions will be used to redo courts in communi- ties where Walk-On's has a restaurant. "We definitely try to infuse ourselves in the local culture, to show how grateful we are to be part of the community," says Kindon. All About Relationships That same commitment to building relationships with the community carries over to the way Walk-On's builds relationships with its suppliers. As an example, Cayard's, Inc., of Baton Rouge supplies Walk-On's with Scotsman ice machines. "When they got into the business," says Cayard's Vice President and Owner Rudy Ourso, "they had a dream and didn't really know where to turn. They came to me for assistance in doing their first location. We've been with them ever since." Ourso suggested Scotsman ice machines from the very beginning, and they've been solid cus- tomers since that day. "It's a long-standing re- lationship we've had from their starting point," says Chris Molitor, regional sales manager, Scotsman Ice Systems. "They're great people to work with." Kevin Clark, CFSP, President of Scotsman Ice Systems, agrees. "They're about providing their customers a great experience and great product. That matches very much with what we do — providing them a great experience and a great product." Kindon says Walk-On's is pleased with the Scotsman relationship and products, too. "When most of the talks with an equipment company revolve around innovations and pieces of equipment as opposed to repairs and dissatisfaction, as it has with Scotsman, then you know you have a winner," he says. "We really work hard to find true partners that we can build and maintain a good rela- tionship with going forward. We definitely consider Scotsman one of those partners." "They're about providing their customers a great experience and great product. That matches very much with what we do — providing them a great experience and a great product." www.scotsman-ice.com Scotsman ice machines have been part of Walk-On's equipment package since the chain first started. For Walk-On's, the innovative technology is as important as the chain's relationship with the distributor and manufacturer.

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