Foodservice Equipment & Supplies

AUG 2018

Foodservice Equipment & Supplies magazines is an industry resource connecting foodservice operators, equipment and supplies manufacturers and dealers, and facility design consultants.

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parting shot "Parting Shot'' is a monthly opinion column written on a rotating basis by guest authors. The opinions expressed are not necessarily those of FE&S. Avoiding Kitchen Performance Pitfalls and Pressure Cooker Situations It's not here yet, but the big data revolution will soon land in the kitchen. By Gyner Ozgul Vice President of Operations Smart Care Equipment Solutions St. Paul, Minn. gyner.ozgul@smartcaresolutions.com T he unanticipated can be risky or downright deadly in the restau- rant business. While major kitch- en equipment failures don't — or shouldn't — happen often, when they do they can have a long-lasting impact on not just an evening's revenue, but the entire business and brand reputation. What, then, are the major and devel- oping trends affecting kitchen equipment management and maintenance? Here are three trends shaping the way modern restaurant kitchens function. 1. Consumer Demand is Driving Kitchen Equipment Consolidation Consumers have a lot of choices in where they spend their money dining out or ordering in. There's a shift toward demand for choice within menus of the restaurants they do visit, and the ultimate convenience of diverse menu sets that cover everything from steak to sushi. That drives a need to rethink the kitchen equipment footprint and, more than likely, multifunctional equipment machines that can cover a lot of ground more ef- ficiently. A modern combi oven that steams fish and seafood but also bakes and smokes meats can now take the place of three pieces of equipment. The downside is the elevated risk of that one piece of advanced technol- ogy equipment failing and dramatically impacting food service. When your risk exposure is concentrated in fewer, more advanced pieces of equipment, the need for planned maintenance and comprehensive, routine checks increases in importance. 2. Smaller, Open Space Restaurant Design is Putting Pressure on the Kitchen The size of restaurants continues to trend downward. A 100-seat restaurant with a diverse menu will always stay busier than a 500-seat specialty venue. But whether it's a strategic operational decision to scale to a smaller footprint or the impact of rapidly escalating retail costs in prime restaurant locations, small restaurants can have big impacts on kitchen operations. Equipment redundancy is again a key concern here, with smaller kitchen spaces requiring versatile, multi-use equipment that is regularly and rigorously maintained to reduce the risk of failure. An increasing number of these spaces are also becoming open kitchens, exposed to diners who favor seeing the drama of the kitchen and know- ing how staff prepare their food. This design choice can add a great deal of atmosphere to a dining space, but also places a critical importance on planned maintenance and aesthetic care for all equipment on display. 3. Big Data is Coming to a Kitchen Near You It's not here yet, but the big data revolution will soon land in the kitchen. Equipment design will increasingly incorporate smart functionality to self-monitor and report proactively on a variety of custom data points from performance to parts, warranty expirations and advance notice of needed service and repair. Field technicians should soon be able to provide customers with a more data-driven service analysis. Factory- trained technicians will be able to use the data to not only effectively repair the equip- ment to operating standard but also to offer insight on the causes of the failure and how it can be prevented in the future. 88 • FOODSERVICE EQUIPMENT & SUPPLIES • AUGUST 2018

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